Accela back office GIS services |
|
|---|---|
| Incident Status | Investigation |
| Service Affected | PRONTO - Accela |
| Service Status | Operational |
|
GIS services are non-operational for Accela back office. A ticket has been submitted to Accela Success Portal with Case#01568813 Accela remains operational, this only affects the GIS interface in the records in the back office. Last updated: August 14, 2026 at 11:52 am |
|
City phone systems Incident |
|
|---|---|
| Incident Status | Monitoring |
| Service Affected | City phone systems |
| Service Status | Performance Degradation |
|
To improve system performance and reliability, we will be upgrading the SolSwitch Connect Desktop Client to version 6.8.4 today.
While the upgrade is in progress, some calls may experience temporary interruptions or degraded service. We apologize for any inconvenience and appreciate your patience while this work is completed. Thank you Last updated: August 13, 2026 at 9:14 am |
|
Pronto – Affected by Network Infrastructure Outage |
|
|---|---|
| Incident Status | Identified |
| Service Affected | Pronto |
| Service Status | Performance Degradation |
|
An ongoing problem with Network Services is affecting Pronto – The system may experience intermittent service interruptions. Last updated: August 4, 2026 at 9:41 am |
|
GIS – Geographic Information Systems Affected by Network Infrastructure Outage |
|
|---|---|
| Incident Status | Identified |
| Service Affected | GIS - Geographic Information Systems |
| Service Status | Performance Degradation |
|
An ongoing problem with Network Services is affecting connectivity with all GIS – Geographic Information Systems. Last updated: August 4, 2026 at 8:54 am |
|
Website outage |
|
|---|---|
| Incident Status | Identified |
| Service Affected | Network and Server Infrastructure |
| Service Status | Outage |
|
The following city websites are currently down.
We are currently working with our service provider to restore the sites as soon as possible. Last updated: July 31, 2026 at 4:23 pm |
|
Service Connectivity Delays |
|
|---|---|
| Incident Status | Investigation |
| Service Affected | Network and Server Infrastructure |
| Service Status | Performance Degradation |
|
Users may experience intermittent connectivity and performance issues. Our service provider is actively working to resolve the issue. An update will be provided as it becomes available. Last updated: July 31, 2026 at 9:33 am |
|
